WESTIRON SUPPORT & FAQ
WestIron is built around reliability, practical experience and direct communication. For questions about products, orders, engraving, shipping or field equipment, please contact us at info@westiron.nl.
FREQUENTLY ASKED QUESTIONS
Where does WestIron ship from?
WestIron operates and ships from the Netherlands.
Do you offer international shipping?
International shipping availability depends on the destination and local regulations regarding knives and outdoor tools. Available options are shown at checkout.
How much does shipping cost?
Standard shipping within the Netherlands is €6.95. Orders of €75 or more qualify for free standard shipping.
How long does delivery take?
Delivery times may vary depending on the destination and shipping service.
Do engraved products require additional processing time?
Yes. Custom engraved products require additional processing time before shipment.
Can custom engraved products be returned?
Personalized or custom engraved products are not eligible for return unless they are defective or damaged.
How should carbon steel knives be maintained?
Carbon steel knives should be cleaned, dried and lightly oiled after use to reduce the risk of corrosion and maintain long-term performance.
Do your products include warranty coverage?
Products are covered by the applicable legal guarantee. Additional manufacturer warranties may apply depending on the brand and product.
Do you offer MOLLE-compatible carry options?
MOLLE compatibility depends on the product and sheath system. Some products are well suited to MOLLE-based configurations, while others are better suited to belt or other carry methods.